NIKKO CYCLING Ciel ("we," "us," or "our") respects your privacy and is committed to handling your personal information appropriately in connection with our cycling tours, guide services, booking services, inquiries, and related services (collectively, the "Services").

Business Information

Business Name
Takashi Suzuki
Trade Name: NIKKO CYCLING Ciel

Address
832-25, Usuizawa, Nikko-shi, Tochigi, 321-2333, Japan

Email Address
info@nikko-cycling.com

Personal Information We Collect

We may collect the following personal information in connection with the Services:

  • Name
  • Email address
  • Phone number
  • Address
  • Date of birth or age
  • Emergency contact information
  • Booking details, requested participation date, number of participants, and other information necessary for booking
  • Height, body size, cycling experience, health condition, and other information necessary for safety management
  • Contents of inquiries
  • Usage history, booking history, and communication history
  • Cookies, access logs, device information, and other information related to the use of the website

How We Collect Personal Information

We may collect personal information through the following methods:

  • Information entered by users into booking forms or inquiry forms
  • Information provided by users via email, telephone, or other methods
  • Access information, cookies, and similar information automatically collected when users browse the website
  • Information obtained in connection with payment procedures, booking management, and other aspects necessary for providing the Services

How We Use Personal Information

We use collected personal information for the following purposes:

  • To accept bookings, verify identity, communicate with users, and operate the Services
  • To make necessary preparations for tours, ensure safety, and respond to emergencies
  • To confirm participation requirements and arrange rental bicycles or equipment
  • To respond to inquiries and provide necessary communications
  • To process billing, confirm payments, handle refunds, and perform related procedures
  • To improve the Services, enhance quality, and analyze usage trends
  • To provide important notices, policy updates, and business-related communications
  • To prevent unauthorized use and respond to trouble or disputes
  • To comply with applicable laws and regulations

Changes to the Purpose of Use

We may change the purpose of use of personal information to the extent reasonably related to the original purpose. If we make such changes, we will notify users or publish the updated purpose on this website or by other appropriate means.

Payment Information

We may use external payment service providers for payments related to the Services.

Credit card information and other payment information are not directly stored or retained by us, but may be processed through the systems of such payment service providers.

Information obtained in connection with payments may be handled in accordance with the terms, conditions, or privacy policies established by the relevant payment service providers.

Sharing Personal Information with Third Parties

We will not provide personal information to any third party without prior consent of the user, except in the following cases:

  • When required by law
  • When necessary to protect the life, body, or property of a person and it is difficult to obtain the user's consent
  • When especially necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the user's consent
  • When it is necessary to cooperate with a national government agency, local government, or a party entrusted by such entity in executing affairs prescribed by law, and obtaining the user's consent may interfere with the execution of such affairs

Outsourcing

We may outsource all or part of the handling of personal information to external service providers within the scope necessary to achieve the purposes described in this Privacy Policy.

In such cases, we will appropriately select such contractors and exercise necessary and appropriate supervision over them.

Cookies and Similar Technologies

This website may use cookies and similar technologies for the purposes of improving user convenience, improving the website, and understanding usage conditions.

Information collected through such technologies may include browsing history, usage environment, access date and time, and device information.

Users may disable cookies through their browser settings. However, doing so may cause some functions of this website to become unavailable.

Access Analytics

We may use access analytics tools in order to understand website usage and improve our Services.

Through such tools, certain information may be collected via cookies and similar technologies. Details regarding the information collected and the purposes of use are governed by the policies or terms established by the relevant providers.

Security Measures

We take necessary and appropriate security measures to prevent leakage, loss, damage, unauthorized access, and other risks related to personal information.

We also manage personal information appropriately according to the actual circumstances of its handling.

Your Rights

Users may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of their personal information in accordance with applicable laws and regulations.

If you wish to make such a request, please contact us using the contact information below. We will respond appropriately after verifying the identity of the requester and in accordance with applicable laws.

Retention Period

We retain personal information only for as long as necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required by law.

After that, we will delete or dispose of such information appropriately.

Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:

NIKKO CYCLING Ciel
Email: info@nikko-cycling.com

Changes to This Privacy Policy

We may revise this Privacy Policy as necessary. Any revised Privacy Policy will become effective when posted on this website.